DME Direct

Questions? Need Assistance?

FAQ

How much is the cost for shipping?

Ground shipping costs are determined by the dimensional weight of the shipment through UPS. For expedited delivery our system will send your address information to UPS directly to provide an exact shipping quote for 2nd day, 3 day select, and next day air saver services.  As you proceed through the checkout, you will create an account which will enable a shipping quote to be generated based on the dimensional weight of the package and your zip code.  These shipping quotes are provided before any credit card information is asked for at the end of the checkout process.



Do you accept insurance?

DeRoyalStore.com does not process insurance claims, but many insurance plans will accept receipts from "out of network" providers. All of our prices are 3-6x less than retail/insurance billing allowables to help save you more money. Patients can purchase online and submit their receipt to their insurance company for reimbursement based on their durable medical equipment coverage. 


Do you offer free shipping?

All orders over $100 qualify for free ground ground shipping in the continental USA.


What is your return policy?

All products are factory sealed and have a thirty day return policy.  Call us within that 30 day period to obtain a return authorization number.  All returns must be in new, unused condition to be accepted.  A 20% return fee is assessed on all returned merchandise.  To exchange a product for the same model in a different size, obtain your RMA number by calling us directly.  Exchanges required a $7.50 charge to send out the new size product.



How do I know my credit card information is secure when I make a purchase from this website?

Whether you're buying or selling, security is the most important part of any online transaction.  To help battle this threat and keep our business secure, BauerfeindBraces.com has taken every measure to be fully CISP (Cardholder Information Security Compliance) Compliant.  So what is CISP Compliance?  CISP is a  validation process designed to ensure maximum credit card transaction security, and the CISP process tracks the handling of sensitive data at every possible stage, providing a much higher level of security than most industry standards. We use one of the few hosting providers anywhere whose data center (where our server is located) has received CISP Compliance. And we also use PayPalt, who is also fully CISP compliant to process all credit card transactions at BauerfeindBraces.com.  For fraud protection purposes, our servers do not retain any credit card information before, during, or after your transaction.  Other sites might also have secure transactions provided by respected vendors, but unless they have their own CISP Compliant payment gateway, their data changes hands in the transaction process! With our dedicated servers there are no other vendors. We're proud to offer the credit card industry's highest level of security to our customers!



If I have a question about a product who can I ask?

Our customer service department is staffed with physical therapists and certified athletic trainers to answer all your questions. Try our live chat feature, or email info@deroyalstore.com. with your questions. Or call us 6am - 5:00pm PST Mon-Fri at 877-721-7701 (661-705-8330 outside US). Our customer service department is staffed with physical therapists and certified athletic trainers to answer all your questions. Try our live chat feature, or email info@deroyalstore.com. with your questions. Or call us 7am - 5:30pm PST Mon-Fri at 877-721-7701 (661-705-8330 outside US). We're here to help!